FAQ And Tips You Can Use
As you read these frequently asked questions, you’ll come to realize how different we are and you’ll be asking us…
“Where were you guys 3 1/2 years ago?”
As you know, technology is growing at a rapid pace and it’s next to impossible for businesses to keep pace.
You will have access to our staff at anytime to help answer any questions with regards to any technology related questions. We will break down the technical aspects, the pros and cons of new technologies and if your business will benefit from it.
Many of our clients have remained clients, because at the end of your contract term, we will do this process over again to insure you have the latest technology and the lowest rates available.
All carriers offer that 24 x7 support. We at Worldnet continue to support our clients by helping them escalate any trouble tickets or billing issues.
We have short cuts with the carriers that allow us in many cases to expedite the resolution of that problem. Your one call to us eliminates making multiple calls to your carrier. We are that one point of contact – which saves our clients time, frustration and money for this tedious process.
All the new services are up and working. Now is when we will go through the first bill (first invoice review). We insure that you are getting charged the contracted rates according to the contract.
Lastly, we also assist in cancelling the old carrier services with you – Maximum Cost Savings!
Once a final decision is made on the carrier of choice, we will help you implement that design. We will work closely with your telephone equipment and data vendors to insure the services are installed properly.
We help coordinate the installation of those services with you, the carrier/s and the vendors.
With the full analysis, we can then work with you on the proper design given the latest technology out there. Many companies will just quote what you currently have today.
With new technologies in place today you can perceive more cost savings with the proper design. Once the final design is completed, we then will request pricing from multiple carriers for that design. We will present the pricing to you and go over the various advantages and disadvantages.
You’ll get our comprehensive analysis to find the best solution that matches your specific business needs. There isn’t a one-size fits all solution – which is why it’s important for us to do a thorough audit of your current telecom/internet bills, and understand your current layout.
Give us a try. Fill out the contact form or call.
Lastly, we encourage you to go back and finish reading our site, you’ll start to see how different we are.
We represent you, not the carriers. If a carrier fails to provide our clients with the best rates and service… we stop using them and find a new carrier that does want to offer the best to our clients.
Once you become a client of ours, we not only give you direct lines to reach our staff, but you will also have access to support staff via cell phone 24/7.
In today’s fast paced world – 24/7 is becoming the standard. Your clients may demand it, your remote offices may insist on it… and you have to deliver it. We are here to help support those needs 24×7, 365 days a year. One call is all it takes.
We understand your concern here. We have encountered various competitors with drastic differences from our model.
We operate differently. Our passion lies in saving clients the most amount of money possible. Not just a quote, sell and move on approach. When we begin thinking of a solution for your business we have longevity in mind. What’s going to make this client stay with us long term?
Our approach is to understand your business and work with all levels of the organization to assess the current structure and the potential future needs. Our actions are then to provide you the best solution.
Worldnet was built on integrity, trust, teamwork and delivering the best for our clients. You need the peace of mind that you have someone in your corner when issues arise.
Many of our clients have actually become very good friends. Because of this relationship, our clients are excited to recommend our company when the opportunity presents itself. We work very hard to earn our clients’ respect and referrals are the best complement we get.
If you choose to deal directly with the carriers, you can. The companies that wish to do so, like calling the carriers and dealing with the frustrations.
They do not understand the value of losing that representation from a company that knows how to deal with the carriers. We don’t know about you, we have wasted enough time talking to clueless customer service reps.
Great question! We have been dealing with many of the carriers for over 12 years now, many of which are the top phone companies.
We will give you several options to choose from and our recommendations why the particular company of choice would be the best fit for your business and then you choose.
Worldnet gets paid by the carriers, there is not cost to you. We never charge our client any fees. If we save you $10,000… you do not have to pay us a percentage of the savings like some others charge. All the savings are yours to keep.
Lastly, but very importantly we know the carriers well enough to truly understand which one might best suit your needs. And it might not be one of the three major brands:
You see, AT&T, Verizon and Sprint are the three most well-known long distance providers out there – and are the automatic first choice of many business managers.
But, there are hundreds of “no-name” providers out there vying for your business – wouldn’t it make sense to learn something about them before dismissing them from the purchase decision?
There’s a good reason to consider a smaller, lesser-known long distance provider for your business: in most cases, these smaller companies are cheaper and provide the same level of service (often better) than the larger national providers.
And in today’s business environment, saving your business 35% to 50% a month on long distance can make a huge difference.
Once you become a client of ours, we not only give you direct lines to reach us but we give you our cell phones and let you know we are available 24/7.
In today’s fast paced world – 24/7 is becoming the standard. Your clients may demand it, your remote offices may insist on it… and you have to deliver it.
We are here to help you support their needs 24×7, 365 days a year. One call is all it takes.
We know exactly what and where to go for any particular problem that may arise. You now can become worry free realizing we will take care of all your telecom needs.
Because of our length of time in the business, and high volume, we are able to negotiate lower long distance rates than you would be able to get.
Therefore, thanks to the agreements and the volume of business we have with each carrier, we can obtain wholesale rates for both switch and dedicated (T-1) services/ Simple?
That’s the power of numbers.
On top of that, you also may be dealing with customer service reps that are located in a totally different country – to add to the confusion and hassle.
Now you have technical issues, language issues, cultural differences… the “hassle factor” keeps getting bigger and bigger as you take on more of it yourself.
Let us deal with them on your behalf and save yourself the aggravation.
We do it for you… saving you 10, 20 – even 40 hours of negotiation (if you’ve ever tried negotiating with these companies… you know exactly what you are in for).
And have lots of experience in getting the job done efficiently and quickly.
We WILL reduce your long distance rates and reduce your telecommunication management headaches – guaranteed.
Waiting on hold with the providers, doing the audit itself (which can take weeks to complete), doing the switch over and management, and making sure there are no speed bumps while you try and move ahead – all of these issues can take up an immense amount of your valuable time.
If a carrier fails to provide our customers with the best rates and service… we stop using them and find an alternative that does want our book of business.
We do not charge you to find your savings. There is no up front investment at all. When you want to start saving time, money and hassle dealing with your telecom providers, call us up and we will set up a no obligation meeting. We believe that you should be treated much better by your telecom providers… and you should also EXPECT that you get exceptional treatment by a company like ours when you bring us in. You can call us at 1-888-256-2925
You presently have access to the carrier’s customer service representatives (and waiting in line for an hour at a time). If your problem is not resolved quickly, they just risk losing your business. If they don’t respond quickly to us, they risk losing our entire book of business. Do you honestly think they want to risk that?
Our massive buying power provides you lower rates for the same service. Why pay 2 or 3 times what you could? We find the most flexible service at the best rate – completely dependent on your infrastructure needs.
When you deal directly with a telecom company, you deal with a company employee who must make their one plan fit all customers. We find you the plan that fits your needs both now and in the future as you grow.
You will get a Worldnet personal account representative as your single point of contact for all of your support.
Your personal account representative will take the time to understand your business in order to audit your bills accurately, troubleshoot problems directly with the carrier, and keep you updated throughout the process
You will get a WorldNet project manager throughout the implementation phase.
We work closely with your IT vendors to ensure your implementation goes smoothly.
You will get our Cost Comparison Analysis which compares your current service contract to the pricing structure of 3 to 4 industry leaders.
We highlight the benefits of each program, and present our recommendations to help make your buying decisions easy and effortless
We shop all the telecommunication carriers to determine which one will serve your needs best – at the lowest possible rate
We perform a comprehensive telecom/data review of your current expenses